Reverb Script Hub – Refund Policy
Last updated: 27 July 2026
This Policy applies to paid digital keys and access purchased from Reverb. It should be read with the Terms of Service. Nothing in this Policy limits statutory rights that cannot lawfully be excluded.
1. Digital delivery and cancellation
Reverb keys and access are digital content supplied shortly after purchase. Where checkout asks you to request immediate delivery and acknowledge loss of the ordinary cancellation right once supply begins, that acknowledgement applies after digital delivery has started. If immediate-delivery consent or the required acknowledgement was not properly obtained, any cancellation rights provided by applicable law remain available.
After a working key has been delivered and digital supply has begun, Reverb does not normally provide a refund merely because you changed your mind, bought accidentally, no longer want the product, allowed a time-limited plan to expire, or used the key contrary to the Terms. Reverb may nevertheless offer a discretionary resolution where it considers that fair. This does not affect statutory remedies.
2. Faulty, misdescribed or undelivered access
Contact Reverb if a key is not delivered, cannot be activated, expires earlier than advertised, has the wrong plan/device allowance, or the purchased digital content is materially faulty or misdescribed.
Reverb will investigate and, where appropriate, redeliver the key, correct the account or device configuration, repair access, provide a replacement, extend the access period, reduce the price or provide a refund. The remedy depends on the circumstances and applicable consumer law. Reverb will not refuse a remedy that the law requires.
Temporary incompatibility, game updates, executor outages or third-party downtime will normally be addressed through support and reasonable efforts to restore compatibility. They do not automatically entitle every purchaser to an immediate full refund, but prolonged or material failure will be assessed against the product description, length of disruption and applicable law.
3. Information needed for a claim
Contact reverbsupport@proton.me or https://discord.gg/xKh6WsgJem with the invoice/order identifier, purchase email, affected key suffix where available, plan purchased, date the problem began and a clear description or screenshot of the error. Do not send full payment-card details, account passwords or unrelated sensitive information.
Please report technical issues promptly so logs can be checked. Reverb may ask you to complete reasonable troubleshooting, but this will not be used to obstruct a valid statutory remedy.
4. Device binding and misuse
A refund is not normally available where access works as described but the issue was caused by sharing/reselling the key, exceeding the advertised device allowance, bypassing security, providing incorrect purchase information, using an unsupported setup that was clearly disclosed before purchase, or another material breach of the Terms. Reverb will consider whether the product itself was faulty and will preserve any remedy required by law.
5. Service changes and Lifetime access
“Lifetime” means the lifetime of the Reverb Premium Service, as explained before purchase and in the Terms. It is not a promise of permanent operation. However, this wording does not permit Reverb to ignore statutory rights if Lifetime access is withdrawn prematurely, the product was misdescribed, or a service change makes the supplied content materially non-conforming. Any remedy will be assessed fairly under applicable law.
6. Chargebacks and payment disputes
Please contact Reverb first so the issue can be investigated. A pending chargeback may require the affected key to be suspended while the payment provider reviews the dispute. Reverb may provide relevant order, delivery, activation and support evidence to the provider and may restrict access following a fraudulent or abusive dispute. Nothing in this Policy prevents a genuine exercise of rights through a bank, payment provider, court or consumer-protection body.
7. Approved refunds
Approved refunds will be processed through the original payment route where reasonably possible. Processing time after approval depends on SellAuth, the payment provider and the customer’s bank. The affected key may be revoked when a full refund is issued. Partial refunds or access adjustments may be used where appropriate and lawful.
8. Contact
Operator/trading name: Reverb
Email: reverbsupport@proton.me
Discord support: https://discord.gg/xKh6WsgJem
A legal seller name and service address will be added when finalised.